Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak periods or promotional events, processing times may be slightly longer.

Yes. NancyGems features genuine opals, selected for their beautiful colour play, natural patterns, and unique character. Each opal is naturally formed, meaning no two stones are exactly alike.

Because opals are natural gemstones, each stone has its own individual colour patterns and flashes. Your NancyGems piece may have slight variations from the images shown, making your jewellery truly one-of-a-kind.

To keep your jewellery looking its best, we recommend avoiding contact with water, perfumes, lotions, and harsh chemicals. Store your pieces in a dry, safe place when not in use, preferably in a soft pouch or jewellery box.

Opals and gemstones are delicate, so gentle handling will help preserve their natural beauty for years to come.

If you have any concerns with your order, please contact us within 30 days of receiving your item, and our team will be happy to assist you.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include all original accessories and documentation (if applicable).
• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products.
• Earrings (for hygiene reasons).
• Gift cards.
• Items marked as Final Sale.
• Products that have been worn, altered, or damaged after delivery.