FAQs
How long after ordering will my order shipped?
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak periods or promotional events, processing times may be slightly longer.
Are NancyGems opals genuine?
Yes. NancyGems features genuine opals, including Australian-sourced opals selected for their beautiful colour play, natural patterns, and unique character. Each opal is naturally formed, meaning no two stones are exactly alike.
Are NancyGems opals from Australia?
Yes. We proudly feature Australian-sourced opals in our collections. Australian opals are renowned worldwide for their exceptional quality, vibrant colour flashes, and unique natural patterns created over millions of years.
Will my opal look exactly like the photos?
Because opals are natural gemstones, each stone has its own individual colour patterns and flashes. Your NancyGems piece may have slight variations from the images shown, making your jewellery truly one-of-a-kind.