Shipping Policy

Last Updated: August 5, 2026

Thank you for shopping with Nancy Gems. We are committed to delivering your order safely and efficiently throughout Australia.

Shipping Within Australia

We currently ship Australia-wide only.

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak periods or promotional events, processing times may be slightly longer.

Estimated Delivery Times

After your order has been processed, estimated delivery times within Australia are:

• Standard Shipping: 3–8 business days

• Remote or regional areas: 5–10 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

If free shipping is offered, it will be clearly indicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Please allow up to 48 hours for tracking information to become active.

Delivery Delays

While we make every effort to deliver your order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Carrier delays

• Severe weather

• Public holidays

• High shipping volumes

• Natural disasters

Nancy Gems is not responsible for delays caused by shipping carriers or other events outside our control.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If you need to change your address, contact us immediately at support@nancygems.com.

If your order has not yet been shipped, we will do our best to update your address.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be resent.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number

• A description of the issue

• Photos of the damaged item and packaging (if applicable)

We will investigate the matter with the shipping carrier and work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.

Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately. There will be no additional shipping charge for split shipments.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been dispatched, it cannot be cancelled and must follow our Returns & Refund Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Nancy Gems

Email: support@nancygems.com

We aim to respond to all enquiries within 1–2 business days.