Contact Us

We're here to help! If you have any questions about your order, our products, shipping, returns, or anything else, please don't hesitate to contact us.

Customer Support

Email: support@nancygems.com

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM (AEST)

Saturday, Sunday & Australian Public Holidays: Closed

Response Time

We aim to respond to all enquiries within 1–2 business days. During peak periods or public holidays, response times may be slightly longer.

How We Can Help

Our customer support team can assist with:

• Order enquiries

• Shipping and delivery updates

• Returns and refunds

• Product information

• Payment enquiries

• General questions

When contacting us, please include your order number (if applicable) so we can assist you more quickly.

Business Information

Store Name: Nancy Gems

Customer Support Email: support@nancygems.com

Need Help?

If you have any questions before or after placing your order, we're happy to assist. Simply send us an email, and our support team will get back to you as soon as possible.